Business Phone System Features | VoIP, Contact Centre & UCaaS

Every feature your business needs
One managed platform

Discover the full suite of tools that make Curo IP the most comprehensive cloud communications platform for UK businesses.

Your full desk phone, on any device

Transform any desktop, laptop, smartphone, tablet, or browser into a fully featured business phone system. Curo IP delivers a consistent experience across devices, allowing users to make and receive calls, transfer calls, park calls, access visual voicemail, view real-time presence, join conferences, manage contacts, and switch seamlessly between devices wherever they are working. The platform supports softphones, desk phone integration, hot desking, remote working, and mobile-first communications without compromising functionality.

Curo Meetings

Bring your meetings, calling, and collaboration tools together in one platform. Curo Meetings enables secure HD video conferencing with colleagues, customers, and partners from anywhere in the world. Features include video meetings, screen sharing, conference calling, participant management, external guest access, and integrated collaboration tools—eliminating the need for separate meeting applications and reducing complexity across the business.

CRM Integrations

Connect business communications directly to the systems your teams use every day. Curo IP integrates with CRM platforms and business applications to streamline workflows, improve productivity, and provide better customer visibility. Users can leverage click-to-dial functionality, access customer records during calls, synchronise contacts, integrate with Outlook and Exchange, and improve customer engagement through unified communications embedded directly into business processes.

Multilingual system

Designed for organisations operating across multiple countries and regions, Curo IP provides a flexible communications environment capable of supporting international users and distributed teams. The platform enables global businesses to standardise communications, maintain consistency across locations, and support users through a single unified communications experience regardless of language or location.

A contact centre built for performance

Curo’s contact centre module gives supervisors and agents everything they need to run high-performance inbound and outbound campaigns. Manage multiple queues with real-time visibility, coach agents with live call monitoring, and let the wallboard tell the story at a glance.

For supervisors: Live queue monitoring, agent availability dashboards, call recording playback, quality scoring templates, and real-time and historical reports exportable to PDF/CSV.

For agents: Preview and predictive dialling, customer history on screen at the point of answer, integrated disposition codes, and one-click call transfer to specialists.

For your data team: Over 40 standard reports covering SLA adherence, average handle time, abandonment rates, and agent performance. All data held in UK data centres.

Omnichannel

Bring every customer conversation together in a single environment. Curo IP combines business telephony, instant messaging, video meetings, team collaboration, WhatsApp integration, live chat functionality, file sharing, and presence management into one platform. Rather than managing separate communication systems, teams can communicate, collaborate, and engage customers from a single interface.

Stay compliant without the headache

Compliance, resilience, and security are built into the platform. Curo IP offers compliant call recording, secure administration controls, geo-redundant hosting, disaster recovery protection, multi-site data centre architecture, business continuity capabilities, and resilient UK-based infrastructure. Organisations benefit from secure communications, enhanced uptime, and simplified compliance management without the complexity typically associated with enterprise communications platforms.

Every feature your business needs One managed platform