AI Call Intelligence, Fully Managed
Every conversation on your Curo phone system is automatically scored, summarised, classified and turned into structured data — built into your Curo Callytics dashboard, set up and monitored by our UK team from day one. No scorecards to build. No forms to configure. No engineer required.
Call Analytics
Score and understand every call, automatically
Curo Callytics scores every call against a quality and compliance framework built around your business — weighted questions, compliance flags, and section-by-section evaluation, applied automatically to 100% of calls. Alongside scoring, it tracks the emotional tone of every conversation from open to close, flagging friction or delight as it happens. Key topics are identified automatically at scale, and specific phrases, keywords or compliance statements are monitored in real time — with alerts the moment something critical is mentioned or missed.
Call Summarisation
No more manual note-taking
Every call is transcribed and summarised automatically, giving agents and managers instant access to the key points of any conversation the moment it ends. Each speaker is identified and labelled with timestamped breakdowns, so it’s always clear who said what and when. Full transcripts are searchable across your entire call history — find a specific conversation, quote or topic in seconds. Summaries also surface coaching opportunities automatically, making it easy for managers to give targeted feedback without listening back to the whole call.
Data Forms
Turn conversations into structured data
Curo Callytics can extract exactly the data your business needs from every call and turn it into clean, structured records — no manual data entry. You define custom fields (text, numbers, dates, dropdowns and more) to match your own processes, and AI listens to each call and populates those fields automatically. Extracted data is validated for accuracy and type before it’s committed, then flows straight into your CRM, ticketing system, or any other downstream application via API.
Call Classification
Know the outcome of every call, automatically
For phone systems that don’t capture call outcomes natively, Curo Callytics classifies every call automatically — sale, complaint, enquiry, callback request and more — without relying on agents to log it themselves. Classifications can trigger the right scorecard, route follow-up actions, or feed straight into reporting. You define your own classification categories to match your business — by product line, department or outcome type — and track how call types shift over time to spot emerging issues early.